Terms & Conditions

Last Updated: May 29, 2026

Terms and Conditions

Welcome to Brillo 360. By accessing our website, booking our services, or purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. About Brillo 360

Brillo 360 is a full-service automotive care company based in Hyderabad, Telangana, India, providing:

• Car Wash Services
• Car Detailing Services
• Ceramic Coating Services
• Paint Protection Services
• Interior Cleaning
• Car Accessories
• Vehicle Enhancement Services
• Other Automotive Care Solutions

2. Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

3. Service Bookings

• Customers must provide accurate contact and vehicle information when booking services.
• Service appointments are subject to availability.
• Brillo 360 reserves the right to reschedule appointments due to operational, weather, or unforeseen circumstances.
• Customers are responsible for arriving on time for scheduled appointments.

4. Pricing and Payments

• All prices are displayed in Indian Rupees (INR) unless otherwise stated.
• Prices may change without prior notice.
• Full or partial advance payment may be required for selected services.
• Payment must be completed before vehicle delivery unless otherwise agreed.
• Applicable taxes will be charged as per Indian law.

5. Vehicle Condition

Customers are advised to:

• Remove all valuable items before handing over the vehicle.
• Inform us of any existing damage before service begins.
• Disclose any known mechanical or electrical issues.

Brillo 360 shall not be responsible for loss or damage to personal belongings left inside the vehicle.

6. Service Limitations

While we strive to achieve the best possible results:

• Stains, scratches, paint defects, odors, or damage may not always be completely removable.
• Service results may vary depending on vehicle age, condition, and maintenance history.
• No service guarantees restoration of a vehicle to factory-new condition unless specifically stated in writing.

7. Ceramic Coating and Protective Services

For ceramic coatings, paint protection, and similar treatments:

• Warranty terms (if any) will be provided separately.
• Warranty coverage may become void if proper maintenance guidelines are not followed.
• Natural wear and tear, accidents, misuse, improper washing methods, or environmental damage are not covered.

8. Accessories and Products

• Product specifications, images, and descriptions are for informational purposes only.
• Manufacturer warranties apply where applicable.
• Brillo 360 is not responsible for manufacturer defects beyond applicable warranty coverage.

9. Cancellations and Refunds

Appointment Cancellation

• Customers may cancel or reschedule appointments by contacting us in advance.

Refund Policy

• Refunds, if applicable, will be processed according to the nature of the service or product purchased.
• Services already completed are generally non-refundable.
• Approved refunds may take 7–14 business days to process.

10. Customer Responsibilities

Customers agree:

• Not to use our services for unlawful purposes.
• To provide accurate information.
• To treat our staff respectfully.
• To comply with all instructions provided regarding vehicle care and maintenance.

Brillo 360 reserves the right to refuse service in cases of abusive, threatening, or inappropriate behavior.

11. Limitation of Liability

To the maximum extent permitted by law:

• Brillo 360 shall not be liable for indirect, incidental, consequential, or special damages.
• Our liability for any claim relating to services provided shall not exceed the amount paid for the specific service giving rise to the claim.
• We are not responsible for pre-existing vehicle defects, hidden damage, mechanical failures, or manufacturer defects.

12. Website Usage

Users agree not to:

• Attempt unauthorized access to our systems.
• Disrupt website operations.
• Upload malicious software or harmful content.
• Use website content without permission.

All website content remains the property of Brillo 360 unless otherwise stated.

13. Intellectual Property

All content on our website, including:

• Logos
• Images
• Graphics
• Text
• Service descriptions

is the property of Brillo 360 and may not be copied, reproduced, or distributed without prior written permission.

14. Privacy

Your use of our website and services is also governed by our Privacy Policy.

15. Force Majeure

Brillo 360 shall not be liable for delays or failure to perform services due to events beyond our reasonable control, including:

• Natural disasters
• Floods
• Fires
• Government restrictions
• Labor disputes
• Power outages
• Internet failures

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

17. Changes to Terms

Brillo 360 reserves the right to update or modify these Terms and Conditions at any time. Updated versions will be posted on our website.

18. Contact Information

Brillo 360
Hyderabad, Telangana, India

Phone: [Your Phone Number]
Email: [Your Email Address]

By using our services or website, you acknowledge and agree to these Terms and Conditions.